+448001972486

 

[email protected]

 

Frequently Asked Questions

1.What is a trial membership?

The trial membership is a period of 3 full days in which you can use and experience our services for 3 full days. During these days you can find out whether you like the services offered and would like to continue using the service or whether you want to unsubscribe.

2.What happens when the 3-day trial period ends?

When you have completed the 3-day trial period, your will automatically start a monthly paid subscription, which give you unlimited access to all our services. If you cancel your subscription before the trial period ends, monthly paid subscription will not start. You will then no longer have access to the content and services on the portal.

3.What do you charge for the monthly subscription?

The monthly membership on our portal costs £59.99 per month (or the equivalent in your local currency, as originally mentioned on the payment page). This membership is subscription based, which means that you will be charged automatically for each month and will guarantee your unlimited access to the content.

4. I didn’t receive my login details, what can I do?

If you cannot find your details in your inbox, we advise you to check your junk or spam folder as well.

If you are still not able to find it or have any further questions, our customer support is available 24 hours a day, 7 days a week.

5. How can I cancel my membership?

You can always cancel your membership with us! To do this, please login to the portal you are subscribed to and go to the “My Account” section. Then you can follow the easy steps to cancel your subscription or trial membership.

6. Do I get a confirmation after I cancel my membership?

Yes, we will always send you a confirmation email to to the email address you used to register.

7. I didn’t receive a confirmation email. How do I know my subscription is cancelled?

We will always send a confirmation email to the email address you used to register. If you cannot find the mail in your inbox, we advise you to check your junk or spam folder.

If you’re still not able to find the email, please don’t hesitate to contact our support at any time for further help. We are available 24 hours a day, 7 days a week.

8. What payment methods do you accept?

We accept VISA and MasterCard. If your card is still not accepted, you can contact us at any time for further assistance.

 

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